Refund policy

6-month warranty from the date of purchase against defects in stitching, seams, workmanship, or manufacturing/material faults.

If a product is found to be defective, the remedy may be a free repair, replacement with the same or equivalent product, or a refund if repair or replacement isn't possible.

The warranty does not cover normal wear and tear, misuse, incorrect care, cuts, tears, punctures, abrasions, incorrect sizing, excessive stretching, UV or chemical damage, or unauthorized repairs.

Defective or incorrect items must be reported within 7 days of delivery, with proof of purchase and photos.

Size exchanges are allowed within 7 days, provided the wetsuit is unused, unworn in the water, in new condition, and still has the original tags. The customer pays return shipping unless the error was by CORE Wetsuits.

Warranty claims require the order number, proof of purchase, photos, and a description of the issue, with an assessment time of 5–10 business days.

The policy is intended to comply with the South African Consumer Protection Act.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at corewetsuits@gmail.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at corewetsuits@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at corewetsuits@gmail.com.